FAQ

FAQ

General

What is an Affiliate Program?

An Affiliate Program is a partnership with a merchant who pays you a percentage of the revenues generated by clients/players that you have introduced to them. An Affiliate Program is for this reason an easy way to generate extra profits from the traffic to your website.

What does it mean to become an Affiliate?

If you have a website, mailing list or if you are an entrepreneur you can become an Affiliate. All you need to do is create a link, using one of the corresponding banners from the partner brand of your choice. Then you will start making a profit from many of the visitors to your website.

How do I go about joining the Program?

Once you sign up, we will provide you with a username and password. You can then go to www.affiliatelounge.com and use your username and password to log in. Once logged in you will have access to banners and you will be able to view your stats at any time. You will also have a personal affiliate manager that will help you to get started.

How does the "Affiliate Lounge" Affiliate Program work?

When a visitor to your site clicks a link, banner or any other type of marketing tool that we provide for you, that visitor will go to one of our partner sites. If the visitor registers and starts playing, then you will earn money from that player for as long as he/she plays at the site. Every time the player makes a deposit and play you are making money from their losses.

Will it cost anything to join?

It won't cost you a cent to join! Affiliate Lounge is absolutely free, there isn't really a catch at all. All we do is help great websites partner up with our great casino and gambling sites, to their mutual benefit.

How much effort does joining involve?

We appreciate how valuable your time is, and that's why we've gone out of our way to make this the most user-friendly, hassle-free system possible. Once you've got your links up you can sit back, relax, and watch your profits grow.

Can I engage in a partnership with more then one of your partner sites?

You may promote as many as you want on as many sites as you want and tie different affiliate accounts to different companies that you may own.

Is it possible to join the partner program offline?

We are always looking for new, profitable partnerships, online or offline, so please don’t hesitate to contact us. At present, all applications for the Affiliate Lounge program are Internet based, thus you will have to apply on our website.

Commissions

How can I keep track of my performance?

We provide a centralized system to evaluate and optimize your performance with a minimum effort. All you have to do is go to your reports when you are logged in to MyAccount and view your earnings from the corresponding partner (Betsson, Casino Euro and Cherry Casino).

What percentage of the earnings will I get?

Affiliate Lounge offers exceptionally high commission structures of 25% to an amazing 50% - making this a particularly attractive Affiliate option and one that prides itself on timely and convenient payments. For more information on our commission rates, click here.

How do I know how much is owed to me?

You can see a daily update of how much you have earned. Simply log in and check out your Online Stats.

For how long will I be paid for a player?

As an affiliate you will benefit from any players you refer to the casino for as long as they are playing. As your Affiliate ID is linked to their account, each time they play, we effectively track their losses to you. This is called residual or lifetime income.

How am I guaranteed payment for your banners on my site

From the time the player clicks on your link and when they purchase and wager at one of our partner sites, he/she is tracked effectively by us. Thereby all transactions linked to your Affiliate account will reflect in your account.

Do you carry over negative balances?

No, we do not carry over negative balances. Furthermore, we separate our partner sites for payment purposes, meaning negative results at one partner won't affect your positive results at the others.

Do you offer webmaster referrals?

Affiliate Lounge offers a one tier referral program. For every webmaster you refer to the Affiliate Lounge you receive 10% of the earnings they make.

Payment issues

What payout options do you have?

All your commission payouts go through our partner brand Betsson. At the bottom of every page you find all our payment options.

When do I get my commission paid out?

We pay out all affiliate commissions by the 20th of the following month.

Technical questions

How do you link a player to me?

When a visitor to your website clicks on a link that contains your affiliate ID, and goes to the partner website, your ID is allocated to their click. If the visitor registers, your ID is linked to their account and you are paid in terms of their net losses, for as long as they play at one of our partner sites. If they don't register, and they visit the casino directly at a later time, you will also capture that player. We check each person who visits the casinos in terms of their origin, and if they have come from an affiliate link, we attribute them to that affiliate.

Does Affiliate Lounge assign cookies to the Affiliates?

Affiliate Lounge does assign a cookie to all affiliates referring to the AffiliateLounge website, but these cookies are only assigned once the user joins the program. The tracking of an affiliate is effected by the Affiliate ID that is present in your link and the user ID that is attached to the user when accessing the website. Upon accessing the Affiliate Lounge website using your redirect link, the user is allocated a user ID (usually looks similar to: uid=12345). This user ID is linked to both your Affiliate ID and the cookie that is saved to the user's computer upon their joining of the program. Once registered, their new Affiliate ID is then permanently linked to yours, and as such, you will be paid in terms of their revenue generated for as long as they are part of the program.

How do I get my viewers to click on links?

There are lots of ways! First, put up more than one link - and put the links in prominent places. Place these links in context by sharing with your users a personal testimonial. Also it has been found that placing links at the top of your site get more clicks. Keeping the creative fresh is critical, too. The Affiliate Lounge is always working to develop and test new banner and button concepts. We only share the best ones - the ones proven to work - with you.

What can I do about being spammed by an affiliate?

Affiliate Lounge is committed to both preventing and dealing with any issues associated with spamming by our affiliates. All affiliates that are members of our program have agreed to our anti-spam policy, and any affiliate found to be guilty of this offence will be expelled from our program. Please do not hesitate to contact us at: spamreport@affiliatelounge.com, should you have an incident of this nature to report. We will contact the affiliate in question, and have him/her cease this action immediately.

Reporting and statistics

Do negative earnings show up in the quick stats?

No, they can only be seen in the detailed report of each brand.

When does the statistics show in the reports?

The statistics for impressions and clicks are presented in realtime. All other data (NRC, NDC, Deposit value, Net revenue and Earnings) are presented at approximately 13:00 CET every day for the statistics the day before.

Where do I find my statistics?

Once you have created your Account and log in, you will find your reports and statistics in the left menu in MyAccount.

Do I get a summary report?

Every month we create a summary report that you will find in MyAccount under reports.

Support

Where will I find the necessary support?

Affiliate Lounge offers 24-hour support, 7 days a week, and so do all our Partner brands. Our unsurpassed service and support ensures the highest customer satisfaction, which in turn ensures an ongoing and long-term business relationship. We also implement and manage personalized Affiliate Program Systems for webmasters and provide support via advertising and e-mail campaigns. Affiliate Lounge takes care of much of the communication between our partner sites and yourself, provides you with customer service and offers resources to help you get the most out of the program. We're here to help you in every way that we can, whether it be assisting you to download your banners or answering your direct questions. Please find our contact information here.

In which languages do you provide support

Our Affiliate Account Managers handle 11 languages and are there to provide all our Affiliates with the best possible service. Please see contact information and supported languages here.  

Do you have chat support?

Yes, once you are logged in to MyAccount you will be able to chat with your personal Affiliate Manager. If he/she is not online, we will provide you with another Affiliate Account Manager that you will be able to chat with.

Sign up now!

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